We accept the following credit cards: MasterCard, Visa, American Express and Discover. We only take payment once your order has been shipped. We also accept payment by PayPal or Amazon Pay. If you decide to use either of these two methods, you’ll be taken to either the PayPal or Amazon Pay website, where you’ll be prompted to log in and process your payment. You’ll then be directed back to our merchant website once your transaction is complete. All credit/debit card transaction are subject to a 3% processing fee.
What payment methods do you accept?
Where is my refund?
We aim to process refunds within three days of an item being returned to us. Please note, however, that your bank may take several days to process the payment back into your account. With that said, please allow up to ten working days after posting the item back to us before getting in touch about your refund. We’ll contact you by email to let you know when your refund has been processed.
Ordering and delivery
Can I place an order without creating an account?
Yes. You can place an order as a guest with no obligation to create an account. We do recommend that you create an account, however, if you’d like to check your order history and have your shopping basket items and payment details saved for next time. It’s quick and easy to create an account. Just visit https://www.mtidrones.com/register and follow the instructions on-screen.
Where is my order confirmation?
This is automatically sent to your email address when you place an order. If you haven’t received your order confirmation within 24 hours, please get in touch at firstname.lastname@example.org just in case there’s a problem with your order. Please check your mailbox’s spam or junk folder before contacting in case the order confirmation has been diverted there.
Why has my order been canceled?
We typically cancel orders if there’s a problem with stock, or if you’ve asked us to cancel. Please accept our apologies if your order is canceled because of a problem at our end. We’ll always offer an alternative product and process your refund in full, as quickly as possible.
How do I cancel my order?
There is only a short amount of time between when you place your order and when we start processing it. If you contact us straight away after ordering, via email@example.com, we may be able to cancel your order before it’s processed. If not, we’ll despatch your order and then you can return it to us if you wish upon receiving it.
Can I alter my order?
Sadly, we’re unable to modify your order once we’ve started processing it. If you need to order a greater quantity or an additional product, please place a new order online.
When will my order arrive?
Orders that require shipping within the U.S. will be delivered within three to ten days, depending on your preferred shipping method. Please get in touch if your order hasn’t been delivered according to the expected timescales, and we will check your order status.
What countries do you ship to?
We ship to the continental United States.
How much is shipping?
Shipping costs depend on the item you’ve ordered and where in the country where it’s being delivered. If your order value is more than $400, we provide free shipping within the U.S.
Can I track my order?
How much is your diagnostic fee?
Our diagnostic fee is $39 plus tax.
Where can I find your repair ticket?
Our repair ticket can be found here.
You can also get it on our Repairs page or by emailing us at firstname.lastname@example.org.
What is the turnaround time on repairs?
Every repair is different but our general timeframe is 2-3 weeks depending on part availability. Please reach out to us at email@example.com for answers more specific to your repair.
Can you provide a quote without doing a diagnostic?
Every repair is different so while we are open to giving a tentative quote based off the damage described to us, it will not be considered accurate until we are able to examine the drone ourselves.
What should be sent in/dropped off with the drone?
We ask that you make sure to bring in/send in your aircraft with one battery, a controller, and charger.
My drone fell into a lake, can you fix it?
Unfortunately, we do not repair water damaged drones. We can help you replace it.
How do I pay for my invoice?
All invoices are sent through Shopify. If you have any difficulty with finding or paying for your invoice please reach out to firstname.lastname@example.org.